Terms & Conditions

Introduction

Welcome to Nagrik Sahayta Kendra. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing and using the Nagrik Sahayta Kendra website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Eligibility

• You must be at least 18 years of age to use our services
• You must be a legal resident of India
• You must provide accurate and complete information
• You must have the legal authority to enter into this agreement

Our Services

Nagrik Sahayta Kendra provides assistance and guidance for various government documentation and public services, including but not limited to:

• Aadhaar Card services and updates
• PAN Card application and corrections
• Passport application assistance
• Voter ID registration and modifications
• Income certificate applications
• Caste certificate services
• Birth and death certificate assistance
• Other government documentation services

User Responsibilities

Information Accuracy

You are responsible for:

• Providing accurate, complete, and up-to-date information
• Verifying all documents and information before submission
• Maintaining the confidentiality of your account credentials
• Promptly updating any changes to your personal information

Prohibited Activities

You agree not to:

• Provide false, misleading, or fraudulent information
• Use our services for any illegal or unauthorized purpose
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Violate any applicable laws or regulations

Privacy & Data Protection

We are committed to protecting your privacy and personal information. Our data practices are governed by our Privacy Policy, which forms an integral part of these Terms.

Data Collection

We collect information that you provide directly to us, including:

• Personal identification information
• Contact details
• Document copies and applications
• Service preferences and history

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Fees & Payments

Our service fees are clearly displayed on our website and communicated before you engage our services.

Payment Terms

• All fees are payable in advance unless otherwise agreed
• Government fees are separate from our service charges
• Refund policies apply as per individual service terms
• Payment methods include cash, UPI, and bank transfer

Liability & Disclaimers

Service Disclaimer

Our services are provided on an "as-is" basis. We make no warranties or guarantees regarding:

• Approval of government applications
• Processing times by government authorities
• Accuracy of government website information
• Availability of government services

Limitation of Liability

To the maximum extent permitted by law, Nagrik Sahayta Kendra shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

Notification of Changes

We will make reasonable efforts to notify users of significant changes through:

• Website announcements
• Email notifications to registered users
• SMS updates for active service users

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Gujarat, India.